Privacy Policy

This privacy policy describes how Rosnavell Limited ("Rosnavell", "we", "us", or "our") collects, uses, and protects personal information when you use the Rosnavell platform or contact us through any of our official channels.

Last updated: October 2024

1. Who We Are

Rosnavell Limited is the data controller for personal information processed through this platform. Our registered details are:

Rosnavell Limited
14 Lower Baggot Street
Dublin 2, D02 XY45
Ireland
Email: [email protected]
Phone: +353 1 234 5678

2. What Information We Collect

When you use the Rosnavell platform or contact us, we may collect the following types of personal information:

  • Name and email address provided through the contact or access-request form.
  • The content of messages or requests you send to our support team.
  • Technical information such as browser type, device type, and pages visited, collected through standard web analytics.
  • Any additional information you choose to provide when making an access request or support query.

We do not collect sensitive personal data such as health information, biometric data, or government-issued identification numbers through the platform interface.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and respond to access requests and support queries.
  • To communicate with you regarding the status of your request or the platform's services.
  • To improve the platform's functionality and user experience.
  • To maintain records of platform interactions in accordance with our legal obligations.

4. Legal Basis for Processing

We process your personal information on the following legal grounds under applicable data protection law:

  • Your consent, where you have provided information voluntarily through the contact form.
  • Our legitimate interests in operating and improving the Rosnavell platform.
  • Compliance with legal obligations where applicable.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law. Contact and access-request data is typically retained for a reasonable period following the resolution of your query or request, after which it is securely deleted or anonymised.

6. Sharing of Information

Rosnavell does not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with trusted service providers who assist us in operating the platform, subject to appropriate data processing agreements. We may also disclose information where required by law or to protect the rights and interests of Rosnavell Limited and its users.

7. Your Rights

Under applicable data protection law, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to applicable legal requirements.
  • Object to or restrict certain types of processing.
  • Lodge a complaint with the Data Protection Commission in Ireland.

To exercise any of these rights, please contact us at [email protected] or in writing at our registered address.

8. Cookies and Tracking

The Rosnavell platform may use standard web technologies to collect information about how visitors use the site. This information is used in aggregate form and does not identify individual users. You may adjust your browser settings to limit certain types of tracking.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. Any updates will be published on this page with a revised date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Rosnavell Limited
14 Lower Baggot Street, Dublin 2, D02 XY45, Ireland
Email: [email protected]
Phone: +353 1 234 5678